- Introduction
This Privacy Policy explains how BED STUDIO LIMITED (“we”, “our”, or “us”) collects, uses, stores, and processes personal information when you visit or use www.napnestpouch.com. This Policy applies to all visitors, customers, and other individuals who interact with our website. - Data Controller
For the purposes of applicable privacy and data protection laws—including those applicable in New Zealand, the European Economic Area (EEA), the United Kingdom, and relevant United States jurisdictions—the data controller is:
Operating Company: BED STUDIO LIMITED
Company Number: 9432803
NZBN: 9429053704931
Registered Address: 36 Erne Crescent, East Tamaki, Auckland, 2016, New Zealand
Email: pillow@napnestpouch.com
Telephone: +64 277224551
Official Website: www.napnestpouch.com
- Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Identification Information: Full name, billing address, delivery address, email address, and telephone number.
Transaction Information: Order details, products purchased, transaction date, and transaction status.
Website Usage Information: IP address, browser type, device information, website interaction information, cookie data, and user preference preferences.
Communications: Information contained in enquiries, customer service requests, and any correspondence submitted to us.
- How We Use Personal Information
We process personal information strictly for legitimate business and operational purposes, including:
Processing, fulfilling, and administering customer orders;
Providing responsive customer support and addressing enquiries;
Managing, optimizing, and securing website functionality;
Preventing fraudulent, unauthorized, or illegal activities;
Maintaining compliance with standard business record-keeping obligations;
Complying with statutory legal and regulatory requirements.
- Payment Processing & Data Security
All payments made through our website are processed securely by Stripe, Inc. and its affiliated entities.
When a payment is submitted, necessary personal and transaction-related information is collected and securely processed by Stripe for payment execution, transaction verification, proactive fraud monitoring, regulatory compliance, and operational integrity.
Important Security Notice: All payment card information is collected, encrypted, and processed directly through Stripe’s secure infrastructure. BED STUDIO LIMITED does not receive, access, or store complete payment card details, ensuring maximum protection for your financial data.
The collection and processing of payment-related information by Stripe are governed strictly by Stripe’s own applicable privacy and data handling policies.
- Legal Bases for Processing
Where required under relevant international data protection laws, we process personal information based on the following lawful grounds:
Performance of a Contract: To process and deliver your orders.
Legal Obligations: To comply with applicable tax, accounting, and corporate laws.
Legitimate Interests: To maintain website security, prevent fraud, and enhance our customer service.
Consent: Where you have provided explicit consent (e.g., for optional cookies).
7. Sharing of Information
We share personal information only with trusted third-party service providers where reasonably necessary for our core business operations, including:
- Secure payment processing providers (Stripe);
- Reliable website hosting and infrastructure providers;
- Integrated customer communication and support systems;
- Professional advisers and regulatory authorities where strictly required by law.
Information is shared exclusively to the extent necessary to fulfill the specific operational or legal purpose.
8. International Transfers
Personal information may be transferred to and processed in jurisdictions outside the country in which you are located to facilitate website operations, secure payment processing, and localized customer support. We implement all standard, reasonable measures to ensure that lawful international data transfers are executed in full compliance with applicable data protection regulations.
9. Data Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, and to satisfy legal, accounting, regulatory, and record-keeping requirements.
| Information Type | Typical Retention Period |
| Customer Account Information | Up to 7 years after the last interaction |
| Order & Transaction Records | Up to 7 years for financial audit compliance |
| Customer Service Correspondence | Up to 3 years to maintain support quality |
| Marketing Consent Records | Until consent is withdrawn |
| Cookie Consent Records | Up to 12 months |
| Website Analytics Information | Up to 26 months |
Upon expiration of the retention period, data is securely deleted, anonymized, or removed from active operational systems.
- Your Privacy Rights
Subject to your regional jurisdiction (such as the GDPR in the EEA/UK or relevant US privacy regulations), you may hold the following legal rights regarding your data:
The right to access your personal information;
The right to correct inaccurate or incomplete data;
The right to request deletion of your information under specific conditions;
The right to restrict or object to certain processing activities;
The right to data portability;
The right to withdraw consent at any time without affecting prior lawfulness.
To exercise any of these rights, please contact us using the dedicated contact details provided in Section 15.
- Cookies and Similar Technologies
Our website utilizes cookies to ensure safe navigation, shopping cart stability, and optimized performance. Non-essential cookies are only activated after a visitor has provided explicit consent via our interactive Cookie Banner. For complete transparency, please review our comprehensive Cookie Policy. - Robust Data Protection Measures
We maintain rigorous administrative, organizational, and technical security measures designed and implemented to protect personal information against unauthorized access, disclosure, accidental loss, alteration, or destruction. While no electronic transmission can guarantee absolute security, we continuously audit and update our defense protocols in line with modern industry standards. - Children’s Privacy
Our website and products are intended strictly for use by individuals who have reached the legal age required to enter into binding transactions under applicable local laws. We do not knowingly or intentionally collect personal information from children. - Changes to This Privacy Policy
We may periodically update this Privacy Policy to align with legal, operational, or business developments. Any revised version will be published immediately on this page with an updated effective date. - Contact Us
For any questions regarding this Privacy Policy, your data rights, or our security practices, please contact our privacy compliance officer:
BED STUDIO LIMITED
36 Erne Crescent, East Tamaki, Auckland, 2016, New Zealand
Email: pillow@napnestpouch.com
Telephone: +64 277224551
Website: www.napnestpouch.com